What is AIRS for DBYD?
AIRS for DBYD is a full lifecycle management and response system for the automated processing of Dial Before You Dig requests. AIRS is an acronym for Asset Information Request System.
AIRS provides a workflow-based centralised reporting and management mechanism for asset queries from DBYD. The AIRS solution provides fully automated responses for DBYD requests as well as semi-automated tools for dealing with incomplete, erroneous or invalid requests.
Its primary objectives are to:
  • Decrease the manual workload on clearance officers
  • Provide a cost saving to the business through automated responses
  • Help businesses meet their KPIs related to DBYD responses
AIRS top 5 features

  1. Increased protection of assets

  2. Improved customer service

  3. Improved auditing and archival capabilities

  4. Increased capacity to process large volumes of DBYD referrals

  5. Improved resource utilisation

Are you an energy utility in NSW?
AIRS can assist you in complying with the Energy Legislation Amendment (Infrastructure Protection) Act 2009.
What people are saying about AIRS
"...Thank you ... I’ve had some fantastic feedback from the public ... A requester was very impressed to receive our plans so promptly even before the caller confirmation email from DBYD..." A DBYD Support Officer, ActewAGL, after the implementation of AIRS for DBYD.
"We would need 10 [full time employees (FTEs)] to support the manual process when responding to 100% of requests. Thus the saving [by using AIRS for DBYD] is approximately 9.5 FTEs." A Sydney Water Corporation representative.
"With over 60,000 [DBYD referrals] per annum, AIRS for DBYD has allowed Energex to not only reduce the number of staff required to process requests, but has also allowed us to consistently meet the [community’s] requirements of having a response within two business days." An Energex representative.
"The present turnaround time from time of receipt...to job closure is averaging 1-2 minutes." A Sydney Water Corporation representative.
"The ability of AIRS for DBYD in helping Energex to meet the requirements of [the] DBYD service was recognised at GITA 2008 when Energex won the DBYD award which recognised our ability to quickly and accurately respond to DBYD requests using high quality map responses." An Energex representative.
"The major benefit [of AIRS for DBYD] is having an automated system that simplified the entire process and offers production reports and individual request inquiry and tracking." A Sydney Water Corporation representative.
"[AIRS for DBYD has] helped Energex to meet our community responsibilities of protecting continuity of supply, public safety and preventing damage to our extensive underground assets." An Energex representative.
Awards
Queensland energy utility Energex used AIRS for DBYD to win the 2008 GITA conference’s DBYD derby competition, providing the quickest responses and highest quality, most accurate maps.
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